Techniques for Mapping and Redesigning Processes
Use interviews, shadowing, and event logs to reveal the real path work takes, not the idealized version. Process mining highlights variants and delays. Share one surprising detour you found, and we’ll propose a targeted automation trigger.
Techniques for Mapping and Redesigning Processes
Most failures hide in exceptions. Define clear rules, escalation steps, and human-in-the-loop checkpoints. Centralize exception handling to avoid scattered inboxes. Comment with your trickiest exception, and we’ll outline a pragmatic guardrail pattern.
